Shipping Policy

This Shipping Policy outlines the terms and conditions under which Brainoredu (“we”, “our”, “us”) processes and delivers physical products to customers. By placing an order on our website or through any official sales channel, you agree to the terms stated below.

1. Order Processing

  • Orders are processed only after payment has been successfully received and verified.
  • Processing time typically takes 3 business days, excluding weekends and public holidays.
  • Orders placed after business hours or during non-working days will be processed on the next working day.

Customers will receive an order confirmation email upon successful placement.

2. Shipping Methods & Delivery Time

Shipping timelines vary based on destination, courier providers, and product type.

Estimated delivery time after dispatch:

Delivery timelines may vary due to customs clearance, courier delays, logistics issues, or unforeseen circumstances.

3. Tracking Information

Once your order is dispatched:

  • A tracking number will be sent to your registered email or phone number.

  • Customers may track the shipment through the courier’s tracking portal.

If you do not receive tracking details within 3 days of purchase, please contact us.

4. Shipping Charges

Shipping fees depend on:

  • Delivery location
  • Weight and dimensions of items
  • Shipping method selected

Applicable shipping charges will be displayed at checkout before final payment.

Note: Customs duties, import taxes, VAT/GST, or handling charges may apply for international orders. These costs are the responsibility of the customer.

5. Delivery Attempts & Failed Delivery

If a courier is unable to deliver due to:

  • Incorrect or incomplete address
  • Recipient unavailable
  • Failure to collect from pickup location

The order may be returned to us or held by the courier. Re-delivery or reshipping fees may apply.

6. Damaged or Lost Shipments

If your order arrives damaged:

  • Report the issue within 2 days of delivery
  • Provide photos and supporting evidence

If the shipment is confirmed lost by the courier, we will issue a replacement or refund based on policy eligibility.

Brainoredu is not responsible for packages lost due to incorrect shipping details provided by the customer.

7. Restricted or Undeliverable Destinations

Shipping may not be available to regions restricted by logistics, international sanctions, or safety regulations.

Brainoredu reserves the right to cancel and refund any order that cannot be shipped to the chosen location.

8. Changes to Shipping Details

Once the order has been processed or dispatched:

  • Changes to shipping address may not be possible.
  • Customers are responsible for providing accurate contact and delivery information at checkout.

9. Order Cancellation Prior to Dispatch

  • Cancellation requests must be submitted before dispatch.
  • Once shipped, the order cannot be canceled and may only be handled through our Return Policy.

10. Contact Information

For shipping-related queries, contact:

Brainoredu Support
 Email: info@brainoredu.com
Phone: +971506989390