FAQs

I made my first purchase and received a confirmation email. What should I do?

Congratulations on your first purchase with Brainor. Unless prompted, you need not respond unless called by the Customer Service team or asked to specifically. This is to confirm your order.

It’s been 3 days and I haven’t received my Order yet! Where is it?

(2-3 ) business days (7-14 business days outside Iraq) is the usual timeframe for receiving an item bought on Brainor . Unfortunately, however, delays might occur for a variety of reasons, and for that we apologize. Reasons for this could include, but are not limited to; there could be unprecedented volumes in delivery from the courier company or other unforeseen delivery schedule issues.

This is not what I bought? What shall I do?

Never fear, we will help you in correcting that should this be the case. Also, as a Brainor shopper you have the right to return an item within )12) hours even if it is the exact same item you have ordered so long as it meets our return policies(Refund Policy) namely being in the same condition received and with the original packaging intact.

What currencies can I pay in?

You can pay in USD and IQD
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