Refund Policy

Last update: August 31, 2021

Thank you for shopping at Brainor Edu.

If for any reason you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms apply to any products you have purchased with us.

Product return policy and conditions:

  • A two-day return policy applies from the date of receipt.
  • Valid proof of purchase (invoice, order number, etc.)
  • All returned products must be in their original condition (closed in its original packaging with all accessories included).
  • Used or incomplete products will not be returned.
  • When returning a damaged product, the defect must be mentioned on a separate sheet and attached to the invoice. Please do not write or put any marks on the product packaging or on the product itself.
  • The customer bears the delivery charges for the returned product.

How to return the product:

  • You can contact us to return the products through the Customer Care Center on WhatsApp number +971505582415
    Email: contact@brainoredu.com
  • Brainor reserves the right to refuse a return/refund/exchange request.
  • Please write down your claims for “Damaged on Delivery” or Missing Items within 12 hours of receiving your purchase. If you decide to return your purchase, you can do so within two days after purchase. The following conditions apply:
  • To return any product, please contact the WhatsApp Customer Care Center at +971505582415
  • All returned products must be in new condition (as sold), in its original box, and must include packing materials, blank warranty cards, manuals, brochures, and all accessories.
  • Attach the invoice to the returned product. If the merchandise has a defect, please specify the defect, on a separate sheet and attach it to the invoice. Please do not write or mark anywhere on the product packaging location (carton) or on the product itself.
  • Delivery charges for the returned product(s) must be paid and are the responsibility of the customer.
  • Refunds will be on the original payment form only.

Please read all terms above.

Brainor reserves the right to refuse a return/refund/exchange request for any product that does not comply with the site’s specifications and policy.

×